What is a preorder?
SNN Collections offers preorders for upcoming collectible figures and merchandise that have not yet been released or received into our U.S. inventory. All standard preorder orders ship from our U.S. location once inventory has been received and payment requirements have been satisfied.
How do preorder deposits work?
Preorders may be secured with a deposit when that option is offered. Preorder deposits are applied toward the final purchase price.
Are preorder deposits refundable?
All preorder deposits are non-refundable for voluntary customer cancellations, except where otherwise required by applicable law. By placing a preorder, you agree to purchase the item when it becomes available.
Can I cancel my preorder?
Preorder deposits are non-refundable for voluntary customer cancellations, except where otherwise required by applicable law. If a preorder cannot be fulfilled, customers will receive the refund required by applicable law. If SNN Collections cannot meet an applicable shipping commitment, customers will receive the required delay notifications and cancellation or refund options.
When is the remaining balance due?
Customers will be contacted when their remaining preorder balance becomes due. Any outstanding preorder balance must be paid in full before the merchandise ships.
What happens if the manufacturer delays the release?
Preorder release dates are estimates provided by manufacturers or suppliers and are subject to change. Manufacturer delays, production changes, transportation delays, and supplier availability may affect expected arrival dates. If a preorder is delayed beyond the applicable shipping commitment, SNN Collections will provide any required notices, cancellation options, and refunds in accordance with applicable law.
Will preorder items be restocked or reissued?
Preorder fulfillment is subject to actual manufacturer production and supplier availability, and inventory quantities may change without notice. SNN Collections does not guarantee restock or reissue availability. If an item becomes unavailable after an order has been placed, customers will be contacted regarding available options, including replacement merchandise, store credit, or a refund. For questions about a specific item, please contact SNN Collections directly.
Will my order ship in one package?
Orders containing both in-stock and preorder merchandise may require separate shipments or may be held until all items are available, depending on the arrangements communicated to the customer. Large products may need to ship separately from other items due to package dimensions, weight, value, or carrier restrictions.
When will I receive tracking information?
Tracking information is provided once an order has shipped. Please allow time for tracking information to become active after your shipment has been processed. Some shipments may be transferred between domestic carriers before final delivery, and estimated delivery dates are estimates and are not guaranteed.
Questions?
Customers are encouraged to contact SNN Collections before placing a preorder if they have questions regarding estimated release dates, deposits, or availability. Email ellianas.manor.hillsboro@gmail.com. Business hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time, and most messages are answered within 24 hours.
For complete details, please review our Refund Policy, Shipping Policy, and Terms of Service.